Generally speaking, when you can't swipe your card, it’s helpful to double check if the card information you entered is correct. If you really can't get the card to work, it’s recommended that you try using another card, or you can try using Zelle, PayPal, or any other payment methods to complete your transaction. If you still can't get it to work, call us or email us! Please allow one day for our back-office assistance.

Please leave the parents' contact information when registering for an account so that we can contact the parents when processing tuition fees and course confirmations.

The TransGlobal Education Online Course is a pre-recorded course. Students will receive an email after completing the payment registration and will be prompted to set up their personal learning platform account (Learning Management System) before they can start their classes. You can also watch the course repeatedly as many times as needed.

Each student has a dedicated personal learning account. In their LMS learning system account, students can personally email their teacher, or leave messages. Additionally, we also offer live, online course Q&A sessions. Each student is provided with their teacher’s online Q&A schedule (they can differ from other teachers depending on the course subject). In general, we also have an open online Q&A period from Monday to Friday from 4:00 PM – 6:00 PM (West Coast time), and one on Saturday from 10:00 AM - 12:30 PM.